Shipping Policy

Shipping Policy

Order Processing

Hydrojug processes most orders within 1-3 business days after purchase. Business days are Monday through Friday, excluding major holidays. During peak periods such as holidays or new product launches, processing times may be longer. Once your order ships, you will receive an email confirmation with tracking details.

Shipping Options and Delivery Times

Choose from multiple shipping methods at checkout to suit your delivery needs:

  • Standard Shipping: Delivery typically occurs within 3-7 business days after processing.
  • Expedited Shipping: Usually arrives in 2-4 business days after processing.
  • Express Shipping: The fastest choice, reaching you in 1-2 business days after processing.

These timeframes are estimates; delays from carriers may happen due to weather or other circumstances beyond Hydrojug’s control.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping address, selected shipping option, and order weight. Hydrojug offers free standard shipping on orders exceeding a specified amount. Please visit our website for the current free shipping threshold.

Order Tracking

After shipment, you will receive an email containing your tracking number. You can track your package using the carrier’s website to monitor its delivery progress. If you have difficulty tracking your order, please contact Hydrojug support at brooler@frza.me for assistance.

International Shipping

Hydrojug ships internationally with typical delivery between 7-21 business days depending on destination and customs processing. Customs duties, taxes, or fees may apply and are the responsibility of the recipient. These charges are not included in shipping costs. We recommend checking with your local customs office before placing an international order to understand any potential charges.

Lost or Stolen Packages

If your tracking status indicates delivery but you have not received your package, please:

  1. Check with neighbors or other household members who may have accepted the delivery.
  2. Inspect around your property for packages left in hidden or unexpected places.
  3. Contact the shipping carrier directly, providing your tracking number.

Hydrojug cannot be held liable for packages marked as delivered but unreceived. If you still cannot locate your package, contact Hydrojug support at brooler@frza.me for further help.

Address Accuracy and Changes

Please ensure your shipping address is accurate before submitting your order. Hydrojug cannot guarantee changes to shipping information once your order is placed. If you notice an error, contact us promptly so we can attempt to assist you.

Handling Undeliverable Packages

If a package is returned due to an incorrect address or unsuccessful delivery, Hydrojug will contact you to arrange reshipment. Additional shipping fees may apply in these circumstances.

Contacting Hydrojug Support

For any questions or concerns about shipping, please reach out to Hydrojug support at brooler@frza.me. We’re here to help ensure your order arrives smoothly and promptly.