Hydrojug Return & Refund Policy
Return Eligibility and Timeframe
You have 30 days from the date you receive your Hydrojug order to start a return. To be eligible for a return, all items must:
- Be in the same condition as when received
- Remain unused and unworn
- Be returned in the original packaging with all tags attached
Certain items are marked final sale and cannot be returned. These include clearance items, limited-edition releases, and any other products clearly indicated as non-returnable on their product pages.
How to Initiate a Return
To start a return with Hydrojug, please follow these steps:
- Visit our Returns Center through the link in your order confirmation email or on the Hydrojug website
- Enter your order number and the email address used for the purchase
- Select the item(s) you want to return and provide a reason
- Print the return shipping label provided
- Package your return securely and drop it off at the specified carrier location
Return Shipping Costs
If you are returning an item for reasons other than it being defective, damaged, or an incorrect shipment, you are responsible for the return shipping cost. We strongly advise using a trackable shipping method, as Hydrojug cannot reimburse or be held liable for lost packages.
For defective, damaged, or incorrect items, Hydrojug will cover return shipping costs. Please contact us promptly at brooler@frza.me to arrange this process.
Refund Processing
Once we receive and inspect your returned item(s), Hydrojug will process your refund within 5–7 business days. Refunds are issued to the original payment method. Please note that your bank or card issuer may take additional time to post the refund.
Original shipping fees are non-refundable unless the return is the result of an error on Hydrojug’s part, such as defective, damaged, or incorrect items.
Exchanges
For exchanges involving different sizes or colors, the fastest method is to return your original item first and then place a new order for the replacement. This allows Hydrojug to process each transaction independently, ensuring quicker delivery of your desired product.
Damaged or Defective Items
Hydrojug is committed to quality. If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery. Provide your order number and a photo of the issue to brooler@frza.me. We will offer a replacement, refund, or store credit based on your preference.
International Returns
If you placed your order from outside the United States, you are responsible for return shipping fees and any customs charges. We recommend using a shipping method that includes tracking and insurance to protect your return shipment.